Refund policy

Return and Refund Policy

Effective Date: 24 JULY 2026

At TeeZ, customer satisfaction is our priority. We want you to love your purchase, and we are committed to making the return and refund process simple and transparent.

Please read our Return and Refund Policy below.

1. Return Eligibility Criteria

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with original packaging, tags, and accessories (if applicable).

  • Include proof of purchase or order details.

  • Meet the return requirements mentioned in this policy.

Items that do not meet these conditions may not be eligible for a return or refund.

2. Return Timeframe

You can request a return within 4-5 of receiving your order.

To start a return, please contact us at:

Email: singhasud12345@gmail.com

Please include:

  • Order number

  • Reason for return

  • Photos/videos of the product (if required)

Once your return request is approved, we will provide further instructions.

3. Refund Process and Timing

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 4-5 days.

  • The refund will be issued through the original payment method used during purchase.

  • The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping charges (if applicable) may not be refundable unless the return is due to an error from our side, such as receiving a damaged, defective, or incorrect product.

4. Exchange Options

We offer exchanges for eligible products under the following conditions:

  • Exchange requests must be made within 7 days of delivery.

  • The replacement product will be shipped after the returned item is received and approved.

  • Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or another suitable solution.

5. Damaged, Defective, or Incorrect Products

We take quality seriously. If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 DAYS of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos/videos showing the problem

After reviewing your request, we will provide a suitable resolution, which may include:

  • Replacement of the product

  • Exchange

  • Refund

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Products damaged due to customer misuse or improper handling.

  • Items without original packaging or tags.

  • Products marked as final sale.

  • Customized or personalized products (if applicable).

  • Any other items mentioned as non-returnable on the product page.

7. Return Shipping Costs

Return shipping costs are handled as follows:

  • For returns due to customer preference (wrong size, change of mind, etc.), return shipping charges will be paid by the customer.

  • For damaged, defective, or incorrect products, TeeZ will cover the return shipping costs.

Return shipping instructions will be provided after your request is approved.

8. Cancellation Policy

Orders can be cancelled within 10 hours after placing the order.

Once an order has been processed or shipped, cancellation may not be possible. In such cases, you may request a return according to this policy.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

TeeZ
Email: singhasud12345@gmail.com
Phone/WhatsApp: 7982428717

We appreciate your trust and will always do our best to ensure a smooth shopping experience.